FAQs

Can I add or remove an item from an order I recently submitted?


You can still add or remove an item while your order is still on hold.
Can I cancel an order I recently submitted?
Unfortunately, your order cannot be cancelled but it won't be processed until we received the payment for your order.
Can I change the address of an order I recently submitted?
Send us an e-mail at [email protected]  regarding the changes on your shipping address and indicate your order number.
Where can I find the status of my order?

To know about the status of your order, you can log on to My Account for the information.


You will also l receive your tracking no. via e-mail or sms messaging.

When will I receive my order?

For Metro Manila shipments, item will arrive within 1 to 2 business days once we received your proof of payment.


For provincial shipments, item will arrive within 3 to 5 business days once we received your proof of payment.


For international shipments, item will arrive within 7 to 15 business days once we received your proof of payment.

What types of payment do you accept?

We accept the following payment methods:


Online payment

PayPal, Bancnet, Visa, MasterCard


Direct bank transfer

Banco De Oro Unibank (BDO) Congressional Avenue Branch, Quezon City, Philippines
Account name : Vida Nutriscience Inc. Savings Account # 426 0158 52
Swift Code: BNORPHMM


Remittances

Cebuana, Western Union, Palawan Express, MLhuiller, LBC

How to avail of free shipping?
FREE SHIPPING only available within the Territory of the Philippines with a minimum order of Php450 worth of Purchase (NOTE: MYSLIM RTD/LIQUID CANNOT BE SHIPPED TO VISAYAS AND MINDANAO)
Do you ship to addresses outside of the Philippines?
Yes we do ship to most of the Countries. Visit http://new.xend.com.ph/rates/ to know more about the available countries.
What shipping methods are available?

All orders shipped to Philippine delivery addresses may be shipped via Xend or LBC.

International orders may shipped via EMS, DHL, Fedex.

What are your shipping rates?
To know about the shipping rates, click the option "calculate shipping" while you place your order.