FAQs

Where can I find out the status of my order?

To know about the status of your order, you can log on to My Account for the information.

When will I receive my order?

For Metro Manila shipments, item will arrive within 1 to 2 business days once we received your proof of payment.

For province shipments, item will arrive within 3 to 5 business days once we received your proof of payment.

For international shipments, item will arrive within 7 to 15 business days once we received your proof of payment.

What types of payment do you accept?

We accept the following payment methods:

Online payment

PayPal, Bancnet, Visa, MasterCard

Direct bank transfer

Banco De Oro Unibank (BDO) Congressional Avenue Branch, Quezon City, Philippines
Account name : Vida Nutriscience Inc. Savings Account # 426 0158 52
Swift Code: BNORPHMM

Remittances

Cebuana, Western Union, Palawan Express, MLhuiller, LBC

How does your Free Shipping promotion work?

FREE SHIPPING only available within the Territory of the Philippines with a minimum order of Php450 worth of Purchase (NOTE: MYSLIM RTD/LIQUID CANNOT BE SHIPPED TO VISAYAS AND MINDANAO)

Do you ship to addresses outside of the Philippines?

Yes we do ship to most of the Countries. Visit http://new.xend.com.ph/rates/ to know more about the available countries.

What shipping methods are available?

All orders shipped to Philippine delivery addresses may be shipped via Xend or LBC.

International orders may shipped via EMS, DHL, Fedex.

What are your shipping rates?

To know about the shipping rates, click the option “calculate shipping” while you place your order.

Where can I find out the status of my order?

You will received your tracking no. via e-mail or sms messaging.